Add and activate license keys

NVivo Server supports multiple active license keys. You must enter a license key during installation, but you may need to add additional license keys, if you need more client access licenses (CALs) to support client connections to the server. If you upgrade your hardware, you may need to add processor licenses

What do you want to do?

 

Overview

The license key you enter when you install NVivo Server entitles you to install the software on a server with specific hardware. It also entitles you to a certain number of Client Access Licenses (CALs).  When users connect to a server project, they consume Client Access Licenses (CALs). You can choose to allocate licenses to specific users, or to concurrent (floating) users, or a combination of both.

If your installation key does not contain sufficient CALs for your organization, you can purchase an additional license key that provides more CALs. If you upgrade your hardware or migrate NVivo Server to a different virtual or physical server, you may need to purchase an additional license key that provides more processor licenses.

Refer to Configure permissions and allocate license (Understand how licenses work) for more detailed information on processor licenses and CALs.

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Add a server license key

To add a server license key:

  1. Open NVivo Server Manager.

  2. Click the Licensing tab.

  3. On the left, click the Licenses tab.

  4. Click the Add button.

  5. In the Add License dialog box, enter the new license key.

  6. Click Add.

Once the license has been added, you must activate it—CALs associated with the key will be available once the license is activated. Refer to Activate a server license for more information.

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Activate a server license key

NVivo Server supports multiple active license keys—you are prompted to enter a license when you install the software, and you can add additional license keys after installation. Each license key must be activated before its CALs entitlements can be used.

To activate the license key:

  1. Open NVivo Server Manager.

  2. Click the Licensing tab.

  3. On the left, click the Licenses tab.

  4. For the license you want to activate, click Activate.

  5. In the Activate License dialog box, enter the required details.

  6. Click Activate.

NOTE  

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How to activate if Internet activation fails

If activation fails (for example, because you do not have an Internet connection), you can generate an installation key and send your activation information (including the installation key) to QSR International. QSR will verify your information and send you an activation key that you can use to activate your license.

To generate the installation key and send your activation request to QSR:

  1. On the Activate License dialog box, click the Generate button to create an installation key. If you cannot see the Generate button, enter the required fields and then click Activate.
  2. Save the information on this screen as an image file (for example, a .jpg or .png), and then provide it to the Support team at QSR International.
  3. After QSR has processed your information and sent you an activation key, you can enter the activation key and activate your license—see below for instructions.

To enter the activation key sent to you by QSR:

  1. On the Licenses tab, for the license you want to activate, click Activate.
  2. In the Activate License dialog box, enter the required details—you cannot enter the activation key yet (you will do this in the next step), and then click Activate.   
  3. When the activation fails because there is no Internet connection, additional fields are displayed, and you can enter the activation key that was sent to you by QSR.
  4. Click Activate again to activate your license using the activation key.

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